Plank Flooring Warranty

Plank Flooring - Imagine your rooms finished in your favorite wood in extra long, distinctive wide plank floors once found only in historic period homes. The wider plank flooring, in longer lengths portend quality that stands out as a cut above the rest. Hardwood plank floors elevate ordinary rooms to the spectacular. The genial warmth and lustrous personality of wood plank flooring distinguish your home, making it memorable.

Paneling - Nothing compares to the unique experience of walking into a room with wood paneling. The captivating patina and texture of wooden paneled walls envelopes those who enter with a sensual warmth unachievable with any other treatment. Interior paneled walls have nearly always been decorated. Originally, hardwood paneling was used as a means to seal a room from cold drafts, but almost immediately became showcase for craftsmanship, with artistic expression reaching its peak in the 18th century.

Custom Doors - Customers often tell us that, of all of the fine architectural elements in their home, they are the most proud of their custom doors. We are confident that your family will be proud of how our custom doors compliment your home. We know of no finer hardwood door available at any price.

Plank Flooring Warranty Requirements - We stand behind the quality of our products. Should there be any concerns, all questions, issues, or concerns regarding the grading of this product, should be addressed and resolved prior to installation. We can accept no responsibility or liability for the cost of product, replacement and/or labor when the flooring has been installed prior to resolution. Materials cannot be returned for color, texture, pattern or graining unless agreed to prior to delivery. Installing the flooring assumes acceptance of the product.

Check for the following conditions prior to installation: water or excessive moisture under the building, wet sub-floors, or inadequate moisture barrier; the building should be closed in with outside windows and doors in place; gypsum board, plasterwork and painting/staining should be complete; and all concrete, masonry, and framing should be dry.

Moisture and Wood: All flooring materials have been kiln-dried to a moisture content of between 6% and 9% as approved by the National Wood Flooring Association (NWFA). To maintain this moisture content, do not unload in rain, snow or excessively humid conditions. The wider the plank flooring the more critical this becomes. Allow at least four to five days for the flooring to acclimate to the job site. Temperature and humidity should be maintained at or near normal occupancy levels during acclimatization and installation. The NWFA recommends that the HVAC be operational no less than 48 hours prior to the delivery of wood flooring to stabilize interior moisture conditions. Once delivered, flooring should be placed in the rooms where it will be installed to speed up the acclimatization process.

Installation: Plank flooring should be installed over ¾" plywood (OSB is not recommended) sub-floor which has been properly secured to floor joists or concrete substructure. Use of thinner sub-floors is not recommended. There should be no more than 2% to 4% difference in the sub-floor and flooring moisture content. In joist construction, a vapor barrier of 15 pound felt paper should be laid over the plywood. Installation of flooring over concrete, at or below grade, requires a vapor barrier under the slab over the gravel fill and a vapor barrier over the concrete under the plywood. Concrete should be cured for 60 days and tested for moisture prior to installation of flooring. Installation above a crawl space requires use of a 6-8 mil polyethylene ground cover. Proper ventilation, with cross airflow and no dead areas must be provided. Floor must be a minimum of 24" above the ground. Hardwood flooring is generally not recommended below grade.

Humidity and Temperature: The NWFA recommends that interior conditions be maintained between 30% and 50% humidity, with temperature in the range of 60 to 80 degrees. WOOD & Co. cannot be held liable for moisture-induced movement following installation. Separation between boards, indicating too little moisture/humidity in the building, and cupping or crowning of boards, indicating that there is too much moisture/humidity, are beyond our control. All of our flooring is randomly inspected for moisture content prior to leaving our mill to ensure that it complies with industry standards.

NWFA notes that, "nearly every wood floor endures some separation between boards in winter when buildings are heated and the air is dry. The wood flooring gives up some of its moisture and therefore shrinks. This is normal and acceptable and homeowners should be forewarned of this. Once the heat goes off in the spring, and the indoor environment regains moisture; most of these cracks will close up. Humidifiers are recommended for winter months and use of air conditioning for summer months to maintain proper humidity levels in the home. If separation, cupping, or crowning occur in the floors because of improper humidity levels in the building, it is strongly recommended that one complete heating and cooling cycle take place before making any decisions about repairing/refinishing of the flooring. Any repair work done prior to one complete cycle is counterproductive. In most cases the floors will only repeat the same conditions in a few months. In short, the humidity conditions in the home must be corrected in order for the flooring to have an opportunity to return to at or near it's original state."