Plank Flooring Warranty

Paneling Warranty Requirements - We stand behind the quality of our products. Should there be any concerns, all questions, issues, or concerns regarding the grading of this product, should be addressed and resolved prior to installation. We can accept no responsibility or liability for the cost of product, replacement and/or labor when the paneling has been installed prior to resolution. Materials cannot be returned for color, texture, pattern or graining unless agreed to prior to delivery. Installation assumes acceptance of the product.

Check for the following conditions prior to installation: water or excessive moisture under the building, wet sub-floors, or inadequate moisture barrier; the building should be closed in with outside windows and doors in place; gypsum board, plasterwork and painting/staining should be complete; and all concrete, masonry, and framing should be dry.

Moisture and Wood: All paneling has been kiln-dried to a moisture content of between 6% and 9%. To maintain this moisture content, do not unload in rain, snow or excessively humid conditions. The wider the paneling the more critical this becomes. Allow at least four to five days for the paneling to acclimate to the job site. Temperature and humidity should be maintained at or near normal occupancy levels during acclimatization and installation. We recommend that the HVAC be operational no less than 48 hours prior to delivery to stabilize interior moisture conditions. Once delivered, paneling should be placed in the rooms where it will be installed to speed up the acclimatization process.

Installation: There should be no more than 2% to 4% difference in the sub-structure and paneling moisture content. On outside walls, a vapor barrier of 15 pound felt paper should be laid over the framing. Installation of paneling below grade, requires a vapor barrier under the slab over the gravel fill and a vapor barrier over the concrete under the plywood sub-structure. Concrete should be cured for 60 days and tested for moisture prior to installation of paneling.

Humidity and Temperature: Interior conditions be maintained between 30% and 50% humidity, with temperature in the range of 60 to 80 degrees. WOOD & Co. cannot be held liable for moisture-induced movement following installation. Separation between boards, indicating too little moisture/humidity in the building, and cupping or crowning of boards, indicating that there is too much moisture/humidity, are beyond our control. All of our paneling is randomly inspected for moisture content prior to leaving our mill to ensure that it complies with industry standards.