We understand that you may have questions about your order. Even though we may be a distance away from your project, rest assured that we fabricate to your specifications and deliver to you ready to install. Please do not hesitate to call 770-514-0129 with any questions or for more information. (mouse over question boxes)
MORE COMMON QUESTIONS & ANSWERS
Are your trusses engineered?
Engineering services are available. However, if engineering was not specified, trusses and beams are considered decorative.
If not engineered, our trusses are not considered structural. They are decorative only. WOOD & Co. assumes no liability for structural integrity of proposed truss system, or existing building. Any required engineering or additional structural support (e.g. steel columns, screw jacks) would incur additional cost.
Engineering, if required, is available. Certified engineering stamps are available in a number states, including: Georgia, North Carolina, South Carolina, Tennessee, New York, and others.
How do we handle delivery & unloading?
We ship by a number of methods depending on the type and size of product ordered. We use common carrier, UPS, and our own vehicles for local and nearby delivery. We often schedule dedicated flatbed and tractor trailer delivery for large trusses and beams.
Unless we have been engaged to install our product, unloading will be my others. Unloading provisions will need to be arranged by your general contractor. Usually a forklift or Lull will be adequate; sometimes manpower is sufficient. For large trusses, a crane may be required.
We work closely with your contractor to be sure proper equipment arrangements have been made. We can help plan delivery and determine if manpower alone will be adequate.
We protect your privacy. We do not use your personal information for anything other than completing your order. No information is given to any outside parties, except for payment verification, collection, and shipping purposes. For general contractors and other professionals, we may occasionally send promotional material about our products – you may opt out at any time.
Are deposits required?
We collect a 50% deposit to reserve and manufacture your order. Prices are subject to change until the deposit is received. The balance is collected at the completion of your order, and prior to shipping, if out of state; for protracted projects, progress payments may be required. For installation projects, the balance is collected upon completion; progress payments may be required. There is a 25% charge for canceled orders. Lead times are typically 2 to 3 weeks for most items. Freight is prepaid. Unloading is arranged by the customer.